I am writing to you to let you know that our HOG Member Services partner for EMEA is changing. From midday Friday we will be starting with a new HOG Member Services support team who will be on hand to support your members with renewals and general queries by both phone and email.

Our new H.O.G. Member Services Contact Centre is based in Lisbon, Portugal, and the team there is looking forward to meeting members in person at Europe’s major events in 2026. Starting in the H.O.G.® Zone at the Spring Rally in Senigallia from 30 April to 3 May, and then at the 32nd European H.O.G. Rally in Cascais from 18 to 21 June, just a few kilometres down the road from where they are located.

Whilst we are doing everything in our power to make this transition as smooth and seamless as possible, there are likely to be some hiccups as the new team learn the systems, processes and befriend our community. Please may I ask for patience, kindness and support as we all navigate this new partnership.

Should any of your members experience an issue that the HOG Member Services team struggle to support with, please do not hesitate to let me know, and I will do my best to support a resolution. Please may I also ask you all as Directors and Dealer Principals, to call on your wealth of knowledge to support your members with some of the more manageable queries.

The good news is many of the contact methods have not changed! Please see below for Member Services Contact Details:

Email: customerservices@hog-europe.com

Main phone line: 00800 1111 2223 (not available on mobile phones)

NEW Direct country lines:
UK: 00 44 208 891 9088
BE: 026206270
NL: 0202456573
FR: 0249890519
ES: 0911139620
IT: 0696741717
AT: 013400274
CH: 0435472139
DE: 054198213150